Customer Service Representative at Bus.com

About Bus.com:

Bus.com is building the future of group travel. We’re modernizing the charter bus industry, shifting it online, and bringing people together through curated experiences. We’re passionate about tech and travel. We’re growing – fast. And we’re only getting hungrier.

The Role:

As a customer service rep you will be on our front lines and will be the first point of contact for many of our customers. The ideal candidate will possess a drive to succeed with little supervision, will take pride in helping others, and will become a valued member of an evolving team. You love your job and are a fun teammate. You have the unique ability to sound friendly over the phone, in chats and emails even when you are having a bad day. You go above and beyond what is expected from you. You are 100% customer driven.

The job:

From your first day you will:

  • Answer customers emails, live chats and phone calls in a timely and courteous manner.

  • Assist customers in managing their Bus.com accounts.

  • Be an expert on our product

  • Think on your feet to devise creative solutions to any and all problems that arise.

Requirements:

  • Experience in a customer service role

  • A proven track record of attention to detail and creative problem solving

  • Strong people skills, communication skills and commitment to customer service.

  • The ability to learn new things quickly, adapt to changing environments, and resolve ambiguities through well-thought out decisions and actions.

  • Tireless hustle and energy.

  • Team player

Compensation:

  • Competitive salary

  • Benefits

Perks:

  • Dog friendly office space

  • Weekly lunch and learns

  • Friday Wrap-up drinks

  • Birthdays! - We take our birthdays very seriously

  • Game & Movie nights